What is this document for? Set new hires, contractors, and recently promoted colleagues up for success with proper onboarding. Update this page and share it with the recipient so they can hit the ground running.
Welcome to PostHog!
Giving a new joiner a great onboarding experience is super important to us. We want new joiners to feel they’ve made the right decision to join us, and that they are excited and committed to what we’re doing as a company.
Want to introduce a new joiner to the people team for onboarding, but don't know who on the team does what? Just introduce them to [email protected] and a member of the team will jump in and take it from there!
Our team is spread across the world, and so are our new joiners. In order to ensure the best possible onboarding experience, we aim for the new joiner to meet up with someone from their team in their first week. Depending on the new joiner's location, they might fly out to one of our team members, or the other way around. So the onboarding experience will look a little bit different, depending on where the new joiner is based and which team they will be joining.
This is maintained as an issue template in GitHub, which you can view here. The People team will create a new onboarding Issue for each new joiner.
We send an introductory email to all new hires to welcome them to the team and ease them in the some of the essential actions we need them to take. This needs communicating openly, as users may not be able to access the company-internal repo yet. So, we send them an email.
The onboarding email is sent by the People team directly. We want to strike a balance between sending attractive, personalized emails and avoiding creating process or using overpowered tools, such as Customer.io or Mailchimp. So, we send email using Gmail Layouts. You can access Gmail Layouts with this button:
If this is the first time you've used Gmail Layouts, select Default Styling before choosing a template. Choosing Black #00000 as your primary colour will create simple black buttons which match the design of other emails. Please also upload a PostHog logo and enter our Twitter and LinkedIn links. You can use the following text in your email footers.
No hedgehogs were harmed in the making of this email.
PostHog's mailing address is 2261 Market Street #4008 in the city of San Francisco, CA 94114
With default styling set, you can now choose the 'Call to action' template.
With an email template chosen, you can then enter the copy you want to send. This doc is a suggested template with important actions specified, though we recommend personalizing it to the individual. We've linked to these as docs and direct images to make the formatting easier for you, but here is an accompanying image for use in emails.
